Your information matters
Privacy at The Spanish Schoolhouse
We respect your privacy and are committed to handling personal information responsibly, transparently and only for appropriate purposes.
Last updated: September 1, 2026
01
About This Policy
This Privacy Policy describes how The Spanish Schoolhouse collects, uses, stores and discloses personal information when you visit our website, communicate with us, submit an inquiry, register for a program or otherwise interact with our services.
This policy applies to our children’s Spanish programs, adult Spanish programs, private lessons, group classes, corporate programs, online programs and related website services.
By providing personal information to us, you acknowledge the practices described in this policy. Where consent is required, we will request it in an appropriate manner.
02
Information We May Collect
The information we collect depends on how you interact with us and may include:
Contact information
Your name, email address, telephone number, municipality, mailing address and preferred method of communication.
Program information
The program, location, class format, language level, schedule or service in which you are interested.
Parent and learner information
A learner’s name, age or age range, language experience, educational needs and other details needed to recommend or provide a program.
Business inquiry information
Your organization, job title, group size, workplace location, program goals and scheduling requirements.
Communications
Messages, chat conversations, feedback, testimonials, reviews and correspondence sent to our team.
Technical information
Your IP address, browser, device type, referring page, approximate location, pages visited and interactions with our website.
Please provide only the information reasonably necessary for your inquiry or participation in a program. Do not submit sensitive medical, financial or identification information through general website forms or chat unless specifically requested through an appropriate channel.
03
How We Use Personal Information
We may use personal information to:
- Respond to questions and program inquiries
- Recommend suitable classes, programs and locations
- Process registrations and administer programs
- Communicate about schedules, availability and changes
- Deliver in-person and online Spanish instruction
- Provide customer support through email, telephone or chat
- Manage private, group and corporate lesson requests
- Send requested information and service-related notices
- Improve our website, programs and customer experience
- Measure website performance and marketing effectiveness
- Prevent misuse, fraud and security incidents
- Meet legal, regulatory, accounting and reporting obligations
We will not use personal information for a materially different purpose without providing appropriate notice or obtaining additional consent where required.
04
Email and Marketing Communications
If you request information, register for a program or otherwise communicate with us, we may send messages necessary to respond to your request or provide the applicable service.
We may send promotional emails where we have your consent or another lawful basis to do so. Commercial electronic messages will include an unsubscribe method where required. You may unsubscribe at any time, although you may continue to receive essential service or registration-related communications.
06
Website Chat
We use Tawk.to to provide website chat and customer support. When you use the chat service, information you enter and certain technical information may be processed by Tawk.to to deliver the service.
Please avoid sharing highly sensitive information in chat. If sensitive information is necessary, ask our team for an appropriate way to provide it.
08
Processing Outside Canada
Some service providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, governments or law-enforcement authorities in accordance with applicable law.
09
Children’s Privacy
The Spanish Schoolhouse provides programs for children, but registrations and website inquiries concerning children should be completed by a parent, guardian or another authorized adult.
We collect information about a child only when reasonably necessary to answer an inquiry, recommend a program, complete registration, support participation or meet safety and administrative requirements.
Children should not independently submit personal information through our website, forms or chat. If you believe a child has submitted information without appropriate authorization, please contact us so that we can review and, where appropriate, delete it.
We do not knowingly use children’s personal information for behavioural advertising.
10
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain appropriate business and tax records, resolve disputes, enforce agreements and satisfy legal obligations.
Retention periods may vary depending on the nature of the information, the applicable program and legal or operational requirements. When information is no longer required, we may securely delete, destroy or anonymize it.
11
Information Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss or disclosure.
No website, electronic transmission or storage system can be guaranteed completely secure. Please use care when deciding what information to send electronically.
12
Your Privacy Choices and Rights
Subject to applicable law, you may request to:
- Learn whether we hold personal information about you
- Access personal information under our control
- Correct inaccurate or incomplete information
- Withdraw consent, subject to legal or contractual limits
- Ask questions about how information is handled
- Make a complaint about our privacy practices
- Request deletion where appropriate and legally permitted
We may need to verify your identity before responding to a privacy request. Certain information may be exempt from access or deletion requirements under applicable law.
13
Third-Party Websites
Our website may contain links to third-party websites, maps, social networks, review platforms or online services. We do not control those services and are not responsible for their privacy practices. Please review the applicable third party’s privacy policy before providing information.
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Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or privacy practices. The current version will be posted on this page with an updated revision date.
Privacy questions
Contact The Spanish Schoolhouse
Contact us if you have a privacy question, want to exercise a privacy right or believe your information has been handled incorrectly.